SMAILEX is a great new site that aims to simplify package shipping. The goal is to help you book shipments faster and more efficiently.
Simply describe your package and destination address. Choose the service that suits you. Add details and pay for the service. Then print label and attach to the package. Easy.
Couriers use two types of weights for packages. The first is the ‘actual’ weight and the second is the ‘volumetric’ weight. The courier chooses the type that is heaviest. Our smart tool advices you to repack your package to obtain actual weight billing.
Price Badge is a tool that shows all components of the price. You could easily exclude additional payable services.
Smailex is not a courier, so your chosen courier will collect your package. Smailex is a comparison and booking site and acts as broker/reseller for our courier partners.
We are proud to be partnering with the world's leading couriers, Fedex and UPS. We are currently in discussion with additional courier companies to provide an even better comprehensive comparison experience.
We support domestic shipments for the United States only.
Definitely not. You can book your shipment without registering an account. We would create one after the first shipment with your email. Registration letter would be send to you.
Unfortunately, no. Please ensure you have the correct details when placing your order.CAN I CANCEL OR EDIT MY SHIPMENT DETAILS ONCE I HAVE CONFIRMED BOOKING?
Most couriers allow you to change the pickup time or cancel a shipment before your scheduled pick-up time. Simply follow these instructions:
No problem! We’ve emailed them to you. All shipment details are also saved in your personal cabinet at Smailex.com. Or contact our support team with your tracking number.
Smailex enables quick printing for labels that requires nothing more than a computer and printer.
You will need a printer to print the forms that we generate for you and are obtained through the confirmation page. These forms should be printed and attached to your package and are also emailed to you for your records.
Our courier partners restrict certain types of items that may be dangerous and/or deemed high risk if broken or stolen. Therefore, please check the restricted items list and ensure your package does NOT contain the following items:
All carriers provide basic coverage up to $100 for free.
If your package costs more than $100 just enter the actual value of your shipment. The additional insurance costs will be added to the total costs of the shipment and paid for on checkout.
Smailex allows payment with Paypal accounts.
Subject to Smailex’s legal obligations, we do not offer refunds unless the order is cancelled via our online system before collection of the shipment.
Please ensure that you notify the receiver to be at their address for the scheduled delivery time. If they are not, the courier company will typically retry three times at the specified address. Following the third attempt, the courier will either leave a note for the consignee to collect the package at the local depot, or return the shipment to you, which will result in an extra charge.
Yes! You are able to change the pickup time and cancel a shipment before your schedule pickup.
Simply follow these instructions:
In most cases, the couriers arrive within the specified pickup time, however there may be slight delays due to unforeseen circumstances. Please contact the courier partner directly in these instances with your tracking number.
When you book with Smailex, we provide you with a unique tracking number. The tracking number allows you to view the status of your delivery directly from your chosen courier.
Simply sign in to Smailex. Your tracking number is listed on the Order Confirmation page and the Confirmation email that was sent to you. You will be able to see all the information relating to your order, including estimated delivery and status of your package. This information is provided directly from your chosen courier and is always up-to-date.
Yes they are. Please ensure you know the correct weight and dimension of your package. If you provide false information and your package weight and dimensions are larger than specified, an administration fee of $10 and any additional postage costs will be charged.
Our courier partners only accept packages that have been safely and correctly packaged. This means using a box, tubing jiffy bag or envelope depending on the weight and size of the package. For some helpful tips, read our blog.
Courier services calculate the cost of each package based on either the volumetric weight or the actual weight, whichever is HIGHEST. Volumetric weight is based on the dimensions of the package so the total displacement of space is added into the calculations. For example if the item you are sending has an actual weight of 1kg, but you put it in a larger box for a little bit more padding then the volumetric weight of the package is going to be higher than on the scales.
Every package comes with a standard $100 cover provided by your chosen courier. We are not able to offer additional cover at this time.
Yes, but ensure you note ‘DAMAGED’ on the courier's paperwork.
If your item is listed as a restricted item, then your item is not covered and we cannot assist with your claim.
Please email our Support team at firstname.lastname@example.org with the following information:
Only the person who made the order can make a claim and any monies will be paid out to this person only.
You have until 28 days after the receipt of your package to make a claim. Unfortunately, any claims after this time cannot be actioned.
We endeavour to complete all claims within 28 days, although in some cases it can take up to 12 weeks.